Practitioner Report
Published guides and articles for public managers
- Mergel, I. (2017): Digital Service Teams: Challenges and Recommendations for Government, IBM Center for the Business of Government, Report "Using Technology" Series.
- Mergel, I. (2017): Korruptionsbekämpfung in Echtzeit: Big Data in der Verwaltung am Beispiel der Estnischen Steuer- und Zollbehörden, in: Behörden Spiegel, Januar 2017, p. 13.
- Mergel, I. (2016): The Social Intranet: Insights on Managing and Sharing Knowledge Internally, IBM Center for the Business of Government, Report "Using Technology" Series.
- Mergel, I. (2014): Social Media Practices in Local Emergency Management - Findings from Central New York, Report published online 11/18/2014 - see project homepage.
- Mergel, I. (2014): A Manager's Guide to Assessing Government Social Media Impact, IBM Center for the Business of Government, Report "Using Technology" Series.
- Mergel, I. (2012): Study on collaborative production in eGovernment (SMART 2010/0075), Europe's Information Society (December 5, 2012).
- Mergel, I. (2012): A Manager's Guide to Designing a Social Media Strategy, IBM Center for the Business of Government (June 2012).
- Mergel, I. (2012): Working the Network: A Manager's Guide for Using Twitter in Government, IBM Center for The Business of Government, Report "Using Technology" Series.
- Mergel, I. (2011): Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting, (January 27, 2012). Available at SSRN.
- Mergel, I. (2011): Using Wiki's in Government: A guide for using and maintaining wikis in the public sector, IBM Center for The Business of Government, Report "Using Technology" Series, May 2011
- Nabatchi, T., Mergel, I. (2010). Participation 2.0: Using Internet and Social Media Technologies to Promote Distributed Democracy and Create Digital Neighborhoods. In: James H. Svara and Janet V. Denhardt (eds.), White Paper: Promoting Citizen Engagement and Community Building. Phoenix, AZ: Alliance for Innovation, pp. 80-87.
- Mergel, I. (2009): Maxwell 2.0: Social media applications for teaching, research, and outreach, Report prepared for the Maxwell School’s Dean Mitch Wallerstein, December 2009 (30 pages).
- Lazer, D., Mergel, I. (2009): An Evaluation of the Impact of State Health Leadership Initiative on the Social Capital among State Health Officials, prepared for the Robert Wood Johnson Foundation. Project homepage.
- Euler, D., Mergel, I. (2002). Text und Kontext. Integration von eLearning-Elementen in angloamerikanischen Lehrbüchern. St. Gallen: Institut für Wirtschaftspädagogik. - ISBN 3-906528-22-7.