Practitioner Report

Published guides and articles for public managers

  1. Mergel, I. (2017): Digital Service Teams: Challenges and Recommendations for Government, IBM Center for the Business of Government, Report "Using Technology" Series.
  2. Mergel, I. (2017): Korruptionsbekämpfung in Echtzeit: Big Data in der Verwaltung am Beispiel der Estnischen Steuer- und Zollbehörden, in: Behörden Spiegel, Januar 2017, p. 13.
  3. Mergel, I. (2016): The Social Intranet: Insights on Managing and Sharing Knowledge Internally, IBM Center for the Business of Government, Report "Using Technology" Series.
  4. Mergel, I. (2014): Social Media Practices in Local Emergency Management - Findings from Central New York, Report published online 11/18/2014 - see project homepage.
  5. Mergel, I. (2014): A Manager's Guide to Assessing Government Social Media Impact, IBM Center for the Business of Government, Report "Using Technology" Series.
  6. Mergel, I. (2012): Study on collaborative production in eGovernment (SMART 2010/0075), Europe's Information Society (December 5, 2012).
  7. Mergel, I. (2012): A Manager's Guide to Designing a Social Media Strategy, IBM Center for the Business of Government (June 2012).
  8. Mergel, I. (2012): Working the Network: A Manager's Guide for Using Twitter in Government, IBM Center for The Business of Government, Report "Using Technology" Series.
  9. Mergel, I. (2011): Distributed Democracy: SeeClickFix.Com for Crowdsourced Issue Reporting, (January 27, 2012). Available at SSRN.
  10. Mergel, I. (2011): Using Wiki's in Government: A guide for using and maintaining wikis in the public sector, IBM Center for The Business of Government, Report "Using Technology" Series, May 2011
  11. Nabatchi, T., Mergel, I. (2010). Participation 2.0: Using Internet and Social Media Technologies to Promote Distributed Democracy and Create Digital Neighborhoods. In: James H. Svara and Janet V. Denhardt (eds.), White Paper: Promoting Citizen Engagement and Community Building. Phoenix, AZ: Alliance for Innovation, pp. 80-87.
  12. Mergel, I. (2009): Maxwell 2.0: Social media applications for teaching, research, and outreach, Report prepared for the Maxwell School’s Dean Mitch Wallerstein, December 2009 (30 pages).
  13. Lazer, D., Mergel, I. (2009): An Evaluation of the Impact of State Health Leadership Initiative on the Social Capital among State Health Officials, prepared for the Robert Wood Johnson Foundation. Project homepage.
  14. Euler, D., Mergel, I. (2002). Text und Kontext. Integration von eLearning-Elementen in angloamerikanischen Lehrbüchern. St. Gallen: Institut für Wirtschaftspädagogik. - ISBN 3-906528-22-7.